Returns & Exchanges

At Lorena Boutique, we want you to be completely satisfied with your purchase. If your new fashion piece isn't quite right, we offer easy returns and exchanges within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare Your Package

  Ensure all items are in their original, unworn condition with tags attached, and place them securely in the original shipping box.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects your return, we will process your refund or store credit back to your original payment method within 5-7 business days.